Return Policy

Effective Date: August 8th, 2023

At, we are committed to delivering top-notch products and exceptional service to our valued customers. We understand that there might be instances when you need to request a refund or an exchange. This Refund and Exchange Policy outlines the procedures and instructions for returning items purchased from our website and can be accessed through We encourage you to review this policy attentively to grasp the process thoroughly.

Eligibility for Refund and Exchange To qualify for a refund or exchange, the following criteria must be met:

  • The merchandise must remain in its original condition, unopened, and unused.
  • Requests for refunds or exchanges must be submitted within 30 days of receiving the item.
  • Personalized or customized items may only be eligible for return if they arrive in a damaged or defective state.

Process for Requesting Refund or Exchange To initiate a request for a refund or exchange, kindly adhere to these steps:

  • Get in touch with our customer support team at +44 078 5357 and provide your order number and the rationale behind the refund or exchange request.
  • Our team will walk you through the necessary steps and, if applicable, furnish you with a refund or exchange authorization number (RAE).
  • Safely pack the item, ensuring it is secure within its original packaging and that all accompanying materials and accessories are included.
  • Affix the RAE number (if provided) to the outer packaging.
  • Dispatch the item to the specified return address, which will be supplied by our customer support team.

Shipping Costs and Return Shipment Responsibility The customer is liable for the costs associated with shipping the item back for a refund or exchange, unless the item was received in a damaged, defective, or incorrect state. In such instances, a prepaid return shipping label will be provided.

Processing Refunds and Timeline Upon receiving and assessing the returned item, we will initiate the refund process within 7 business days. The refund will be processed using the initial payment method used during the purchase. Please be aware that the processing timeline may fluctuate contingent on your payment provider.

Items that are Damaged or Defective In the event that you receive an item that is damaged, defective, or incorrect, please contact our customer support team without delay. We are committed to resolving the matter promptly, either by offering a replacement or by issuing a full refund, inclusive of any related shipping expenses.

Exchanging Items Presently, we do not facilitate direct item exchanges. Should you desire an exchange, you will need to initiate a return for the original item and subsequently place a new order on our website.

Policy on Order Cancellation If you wish to cancel an order, please reach out to our customer support team as soon as possible. We will make every effort to accommodate your request, provided the order has not yet undergone processing or shipping.

Contacting Us Should you have any inquiries or concerns pertaining to our Refund and Exchange Policy or the associated procedures, please do not hesitate to contact us at

Last Updated: August 8th, 2023

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